Privacy Policy

At www.snugma.com (“we,” “us,” “our”) we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.


What Information We Collect

We collect different types of information depending on how you interact with us:

Information You Provide Directly:

  • Contact details
  • Order information
  • Account information
  • Customer support details

Information Collected Automatically:

  • Usage data
  • Device information
  • Cookies and similar technologies 

Information from Third Parties:

  • Payment processors (transaction confirmation)
  • Shipping partners (delivery updates)
  • Analytics providers (how you use our site) 

How We Use Your Information

We use your information for:

PurposeLegal Basis
Process and fulfill your ordersContract performance
Communicate about your order (confirmations, updates)Contract performance
Provide customer supportLegitimate interest
Send marketing emails (if you opt in)Consent
Improve our website and productsLegitimate interest
Prevent fraud and secure our siteLegal obligation / legitimate interest
Comply with legal requirementsLegal obligation 

Marketing Communications

We’ll only send you marketing emails if you’ve explicitly opted in (e.g., by subscribing to our newsletter).

You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in any email
  • Contacting us directly

We never sell your personal information to third parties for their marketing .


How We Share Your Information

We share your information only as necessary to provide our services:

Service Providers:

  • Payment processors (to handle transactions)
  • Shipping carriers (to deliver your orders)
  • IT and hosting providers (to run our website)
  • Analytics providers (to understand site usage)

Legal Requirements:
We may disclose information if required by law, court order, or to protect our rights .

Business Transfers:
If we’re involved in a merger, acquisition, or sale of assets, your information may be transferred (we’ll notify you).



Cookies

We use cookies to improve your experience. We use cookies from the following providers:

Essential:

  • [e.g., Shopify / WooCommerce]
  • [Payment processor: Razorpay, PayPal, etc.]

Analytics:

  • Google Analytics

Marketing:

Facebook Pixel

Functionality:

  • [Language preference cookies]

For detailed information about each cookie, please contact us.

Some cookies are placed by third parties we work with:

  • Social networks: Facebook, Instagram (share buttons)
  • Advertising partners
  • Analytics providers: Google

You can manage cookie preferences through your browser settings .


How Long We Keep Your Information

We retain your information for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations (e.g., tax records: typically 6–7 years)
  • Resolve disputes and enforce agreements

After that, we securely delete or anonymize your data .


Security

We take reasonable precautions to protect your information, including:

  • SSL encryption on our site
  • Secure payment processing
  • Restricted access to personal data

No method of transmission over the internet is 100% secure, but we work hard to protect your information .


Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised “Last updated” date. If we make significant changes, we’ll notify you by email or a notice on our site .


Contact Us

For privacy-related questions or to exercise your rights:

Email: info@snugma.com

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